Contact DAXTOP Support

How DAXTOP support works

DAXTOP support covers every product on the platform through live chat, email, and phone. Chat reaches an agent from inside the application for quick questions; email suits detailed cases and receives a substantive reply within four business hours; and phone connects you directly with product specialists.

The fastest resolutions come from specific reports: the page or feature involved, what you expected, what happened instead, and roughly when. Screenshots help. For billing questions, include the account email; for hardware questions, the device model. Our specialists are organized by product area — retail, restaurant, hospitality, pharmacy, logistics — so your case lands with someone who knows your workflow, not a generic script.

Beyond direct help, the documentation and knowledge base answer the most common setup, billing, and configuration questions immediately, and the get-started guides under each product walk through implementation step by step. Support operates across time zones around the clock, because the businesses running DAXTOP do too.