Every request in one queue, checked for eligibility and scheduled around the appointment.
From the first call to the finished manifest — everything a scheduler touches, in one screen.
Member, pickup and appointment times, pickup and drop-off addresses, mobility, payer and facility on one form. Each trip gets its own number (T000001, T000002…) and lands on the trips list and the day’s board.
Dialysis three times a week or therapy every Tuesday: set the pattern once on Recurring Schedules and the trips are created ahead of time, ready to plan into runs.
Returns with no set time wait in their own will-call queue on the dispatch board. You decide how long a will-call stays open — 6 hours by default — and when a long wait raises an alert.
Prior authorizations are kept on the Authorizations screen with their member and payer, so a scheduler can see whether a ride is covered before it is booked.
Phone, member portal, facility request, API, and broker feed all land in the same queue with the same required fields, so nothing depends on which door the trip came through.
5intake channels unified
Next-day runs are built in minutes rather than an evening of manual planning, reviewed on a map, adjusted by drag and drop, and released to drivers with every change logged.
5 minto build a full day
Let recurring trips generate themselves and give your schedulers their evenings back.
Five application areas cover what an NEMT operation does every day: taking and checking trip requests, dispatching and routing, billing each payer, keeping vehicles and drivers compliant, and protecting every member’s appointment. They share one trip record, so nothing is typed twice.
Each application area handles one part of the day — from the first call to the paid claim — and works on the same trip record as the others.
Pick the package that fits the trips you run, the payers you bill, and whether you dispatch your own vehicles or a whole network.