Ambulatory
Members who can walk to and enter the vehicle with little or no assistance. Sedans and minivans, curb-to-curb or door-to-door, with escort and assistance flags carried on the trip.
NEMT Software for Non-Emergency Medical Transportation
DAXTOP runs the entire non-emergency medical transportation trip lifecycle on one platform — intake and eligibility, scheduling, live dispatch, the driver app, and clean-claim billing — for transportation providers, brokers, and transit agencies that get members to care on time.
Trip intake and scheduling
Take trips by phone, member portal, API, or broker feed into one queue, then build next-day manifests automatically — standing orders, will-call returns, and same-day adds included.
Live dispatch and routing
See every vehicle on one board, match each trip to the right level of service and credentialed driver, and re-sequence runs the moment a cancellation or delay lands.
Billing and clean claims
Turn a completed trip into a payable claim: loaded mileage, signatures, odometer readings, and authorization numbers validated before submission, so denials stop at the source.
How a non-emergency medical transportation trip works
Four steps between a member needing a ride and a provider getting paid for it. DAXTOP owns all four, which is why nothing is re-typed and nothing is lost between them.
- Step 1
Request and eligibility
A member, caregiver, discharge planner, or broker submits the trip with its date, appointment time, pickup and drop-off addresses, and mobility needs. Coverage and prior authorization are verified at intake, so an unfunded trip never reaches a vehicle.
- Step 2
Scheduling and assignment
The trip joins the next-day manifest or the live board. Routing sequences it against appointment windows, traffic, and load times, and assigns it to a vehicle equipped for that level of service with a driver whose credentials are current.
- Step 3
Transport and proof of service
The driver receives the run with navigation, entrance notes, and mobility instructions. Arrival, pickup, and drop-off are timestamped; signatures, odometer readings, and photos are captured at the curb rather than reconstructed later.
- Step 4
Billing and reimbursement
The completed trip becomes a claim with loaded mileage, modifiers, authorization, and documentation already attached, validated against that payer’s rules before submission and tracked through to payment.
Every level of service, matched automatically
In non-emergency medical transportation the mobility need decides the vehicle, the equipment, and the driver. DAXTOP treats level of service as a rule the software enforces, not a note a dispatcher is supposed to remember.
Wheelchair and scooter
Manual chairs, power chairs, and mobility scooters in ramp or lift-equipped vehicles, assigned only to drivers whose securement training is current and documented.
Stretcher and gurney
Members transported lying down who do not require emergency care. Stretcher-capable vehicles, two-attendant requirements, and facility-to-facility transfers scheduled with the load time they actually need.
Bariatric and specialized
Weight-rated equipment, oxygen-carrying trips, behavioral health transport, and pediatric car-seat requirements — modeled as vehicle and driver capabilities rather than a phone call to check.
One record for every trip you run
Scheduling, dispatch, driver mobility, fleet compliance, and payer billing share a single record of every trip. Nothing is re-keyed between systems, so the manifest the dispatcher builds, the run the driver drives, and the claim the biller submits are the same event, captured once and documented completely.
Built for every side of the trip
Providers, brokers, transit agencies, and health plans work the same trip from different angles. On DAXTOP they work it from the same record.
Transportation providers
From two vehicles to two hundred: schedule, dispatch, document, and bill your own fleet without a stack of disconnected tools between the trip and the payment.
NEMT brokers
Verify eligibility, assign trips across a contracted provider network, score performance against contract standards, and settle what each provider is owed from the same trip record.
Transit agencies and paratransit
ADA paratransit and demand-response service with subscription trips, eligibility management, and the on-time and accessibility reporting oversight bodies expect.
Health plans and facilities
Arrange transport for members and patients, watch it happen in real time, and see completion and cost data without waiting for a monthly reconciliation file.
Why NEMT providers standardize on DAXTOP
Built around how non-emergency medical transportation actually runs: appointment windows that cannot slip, mobility needs that decide the vehicle, drivers whose credentials decide the assignment, and payers that will not reimburse an incomplete record.
HIPAA-aligned by design
Protected health information is encrypted in transit and at rest, access is scoped by role, and every view, edit, and export is written to an audit trail your compliance officer can produce on request.
AI routing that re-plans all day
ORCA AI sequences trips against appointment windows, traffic, load and unload times, and vehicle capacity — then re-optimizes the moment a trip cancels, so deadhead miles stop accumulating between runs.
Broker and payer connected
Assigned trips arrive from broker feeds into the same queue as your own bookings, and completion data flows back automatically with the documentation each payer requires for reimbursement.
Support that knows the work
Specialists who understand level of service, prior authorization, and a Monday dialysis surge — reachable by chat, email, or phone around the clock, in every market we operate.
Explore DAXTOP NEMT capabilities
Dispatch
One board for the whole operation
Every vehicle, run, and unassigned trip on a single live map. Dispatchers filter to their own region or fleet, so a sixty-vehicle operation reads as cleanly as a six-vehicle one.
Assignment that respects the trip
Ambulatory, wheelchair, stretcher, and bariatric trips only reach vehicles equipped for them, driven by someone whose securement training and license are current.
Exceptions surface before they are late
A run drifting past its appointment window raises an alert while there is still time to reassign it, instead of appearing in tomorrow’s on-time performance report.
Frequently Asked Questions
What is non-emergency medical transportation (NEMT)?
Non-emergency medical transportation is scheduled, non-urgent transport that takes people to and from medical care — dialysis, infusion, physical therapy, behavioral health, specialist and follow-up visits — when they cannot drive themselves and public transit is not a realistic option. It is not an ambulance service: the vehicles are ambulatory sedans, wheelchair-accessible vans, and stretcher vehicles, and the trips are booked in advance rather than dispatched in an emergency.
What is NEMT software?
NEMT software runs the operational side of a medical transportation business: taking trip requests, verifying eligibility and authorization, building routes, dispatching drivers, tracking vehicles live, capturing proof of service, and billing the payer. DAXTOP replaces the usual stack of a scheduling tool, a spreadsheet, a phone, and a separate billing system with one platform where the trip is a single record from request to reimbursement.
Does DAXTOP work for brokers as well as providers?
Yes. Providers use DAXTOP to run their own fleet; brokers and transit agencies use it to verify eligibility, assign trips across a network of contracted providers, monitor performance, and reconcile what each provider is owed. The two sides share one trip record, which is why assignment, status, and completion data do not have to be re-keyed or reconciled after the fact.
Which vehicle and mobility types does it support?
Level of service is a first-class field on every trip: ambulatory, wheelchair, power wheelchair and scooter, stretcher and gurney, and bariatric. Vehicles carry their own capability profile and drivers carry their certifications, so a wheelchair trip can only be assigned to an accessible vehicle with a securement-trained driver — the software enforces it rather than relying on a dispatcher to remember.
How does NEMT billing work in DAXTOP?
Each funding source — Medicaid fee-for-service, a managed care plan, a broker contract, a facility account, or private pay — is configured once with its own rate structure, documentation requirements, and claim format. Completed trips generate claims automatically, get validated against those rules before submission, and are tracked through pending, paid, and denied so revenue leakage is visible while it is still correctable.
Is DAXTOP NEMT HIPAA compliant?
The platform is built to HIPAA-aligned standards: protected health information is encrypted in transit and at rest, access is scoped by role so a driver sees only the trips assigned to them, and every access and export is logged to an immutable audit trail. Business associate agreements are available for covered entities and their contracted transportation providers.
How is NEMT software priced?
DAXTOP NEMT is a monthly subscription that scales with your fleet and trip volume rather than a long lock-in contract. Four packages — Basic, Standard, Professional, and Enterprise — move from single-fleet dispatch through broker integration and billing automation to multi-region operations. Every package runs the same software, so upgrading is a settings change and your trip history comes with you.
How long does it take to go live?
Most single-fleet providers are dispatching on DAXTOP within two to three weeks: import members, vehicles, drivers, and standing orders; configure your payers and level-of-service mapping; run a parallel day; then cut over. Larger operations and broker transitions are phased region by region so service never stops while the system changes underneath it.
Run every trip, and get paid for every trip
See how DAXTOP handles your real operation — your payers, your level-of-service mix, your appointment windows. A specialist will walk your workflow, not a generic demo script.