The whole day at a glance
Trips today, unassigned, will-calls and in progress at the top, every route on a live map, and a Needs attention queue that shows what to fix next.
Non-Emergency Medical Transportation
Trips, runs, drivers, vehicles and payers in one dispatch console — built for NEMT providers who run their own fleet.
Dispatch by runs
Plan a run for each driver, place trips into it, and see the next stop and anything running late — with unassigned trips and will-calls always in view.
A payer and a charge on every trip
Set up payers, rates and authorizations once. Every trip carries its payer and its charge from the moment it is booked.
One record for every trip you run
Scheduling, dispatch, drivers, fleet and billing share one record of every trip — captured once, never re-keyed.
Why NEMT providers standardize on DAXTOP
Built around appointment windows, mobility needs, driver credentials and payer rules.
HIPAA-aligned by design
Encrypted in transit and at rest, with access scoped by role.
AI routing that re-plans all day
ORCA AI re-plans routes as trips cancel, forecasts next week’s demand and flags likely no-shows.
Broker and payer connected
Broker trips land in your queue, and each payer’s rates and rules travel with every trip.
Support that knows the work
Specialists who understand levels of service, authorizations and a Monday dialysis surge — around the clock.
Explore DAXTOP NEMT capabilities
Every route on one map
Filter the live map by mobility, run and status, with the weather along each route.
Needs attention, in order
Appointments at risk, late pickups and unassigned trips surface before they become missed care.
Unassigned and will-calls in view
Both queues sit beside the runs, so no trip waits unseen.
Recurring schedules
Set dialysis three times a week once — the trips are created ahead of time.
Levels of service
Ambulatory, wheelchair, stretcher or bariatric: the mobility need decides the vehicle, the equipment and the driver.
Members and their trips
Every trip carries the member, pickup, appointment time and mobility, from booking to drop-off.
Pickup soon and appointment at risk
Alerts fire at the minutes you choose, before a member is late.
Repeated until handled
An alert repeats until someone acts, and emails a supervisor if nobody does.
Your own tolerances
Set the no-show wait and how late still counts as on time.
Checked before it leaves
Signatures, mileage, modifiers and authorizations are verified before a claim is submitted.
From trip to payment
Follow every claim from completed trip to submitted to paid.
Revenue in view
Pending, paid and denied claims, with denial reasons grouped.
Vehicles
Capacity, wheelchair lift, garage and next inspection, so dispatch plans only what fits.
Drivers and team
Credentials decide which trips a driver can take; invite dispatchers, schedulers and billers and choose what each role opens.
Audit and regulatory news
Every read of a patient record is logged and cannot be edited; CMS, NHTSA and weather news for your states.
DAXTOP Map and ORCA AI in every driver’s pocket
Drivers run their day from the phone: turn-by-turn on DAXTOP Map, and ORCA AI riding along. Ask it out loud to message dispatch or the member — it writes and sends it for you.
Turn-by-turn on DAXTOP Map
The next turn, the speed limit and the arrival time on a 3D map of the street.
Say it, ORCA sends it
Messages to dispatch or to the member waiting for pickup — hands stay on the wheel.
Voice while driving, chat when parked
One tap on the ORCA button opens either.
“Tell dispatch I’m five minutes from Riverside Dialysis.”
ORCA AISent to Dispatch: “Arriving at Riverside Dialysis in 5 min.”
Frequently Asked Questions
What is non-emergency medical transportation (NEMT)?
Scheduled, non-urgent rides to and from medical care — dialysis, therapy, specialist visits — for people who cannot drive themselves. It is not an ambulance service.
What is NEMT software?
The system a transportation provider runs the day from: trip requests, dispatch, drivers, vehicles and billing, kept as one record from request to payment.
Does DAXTOP work for brokers as well as providers?
Yes. Providers run their own fleet; brokers assign trips across their network and settle what each provider is owed — on the same trip record.
How long does it take to go live?
Most single-fleet providers are dispatching within two to three weeks: import your data, set up payers, run one parallel day, then switch.
The complete platform for medical transportation
Book, dispatch, drive and bill every trip from one console.